F.A.Q. - Frequently Asked Questions
Everything you need to know about ordering from PandaRoids — shipping rates, delivery times, payment methods, tracking and what happens if something goes wrong. If your question is not answered here, contact the Panda Team and we will get back to you.
Ordering
How do I place an order?
- Create an account. Choose a login name and an email address you can access — we recommend using an email that does not identify you personally.
- Log in to PandaRoids.to and choose your products.
- Select quantity, check the payment amount, and click Add to Cart.
- Open the Shopping Cart, review your order, then click Checkout.
- Read and check all three confirmation boxes, then click Continue.
- Enter your shipping details. Please check the delivery address carefully — we cannot be held responsible for delivery to an address entered incorrectly.
- Choose your payment method and complete payment.
Do I need an account to order?
Yes. An account lets you track your order status, retrieve your tracking code and open support tickets. Your account stays valid if the domain ever changes — see our note on domain changes.
Is there a minimum order amount?
No. There are no minimums and no maximums. Place any size of order. If an order is too large to ship in one parcel, we split it across several packages and send them separately.
Can I cancel or change my order?
You can cancel within 6 hours of payment completion. Contact us through the contact page with your order ID. Once an order has shipped it cannot be cancelled. See the full terms of use.
Shipping and delivery
How much does shipping cost?
Shipping is a flat $40 on every order, regardless of size or destination. There are no additional handling charges.
How long does delivery take?
| Destination | Estimated delivery |
|---|---|
| United States (domestic) | 5–7 days |
| International | 15–25 days |
Delivery can take an additional 1–2 weeks during public holidays. Orders ship within 24–48 hours of payment being received, excluding weekends.
The Countries Where We Currently Deliver:
We currently ship only to: United States.
How do I track my order?
Once your order ships, our system emails you a shipping confirmation. Reply to that email or open a ticket to request your tracking code, then check it on 17track.net. Check your spam folder if the confirmation does not arrive — mark us as "not spam" so you receive future notifications.
Is the packaging discreet?
Yes. Products are removed from their original boxes and repacked with care to minimise shipment volume. Our organisation name never appears on the outside of a package, and shipments are dispatched from multiple shipping points in different countries for maximum discretion.
Do I have to sign for delivery?
Yes and No. Depends on your local post office.
Payment
What payment methods do you accept?
We support several payment methods. Place your order and choose the option that suits you best at checkout.
Can I pay with Bitcoin or other crypto?
Yes. Crypto is one of the simplest and most private ways to pay. On crypto payments 20% discount.
Do you offer discounts?
Yes:
- First order: 20% cashback to your account balance.
- Every crypto payment: 20% cashback.
- Large orders: contact us with your order details — there is usually something we can do.
- Promotions: subscribers receive email notifications when we run offers.
Trust and security
How do I know you are not a scam?
We have a long track record and a public review history. Read third-party PandaRoids reviews on independent bodybuilding forums, and see what customers say before ordering. Longevity in this market is not something a fraudulent operation can fake.
Is my personal information safe?
We treat all personal data in line with European data protection legislation and do not rent, sell or share it. Read the full privacy policy.
If something goes wrong
My order has not arrived — what should I do?
Log in to your account, open My Orders and select the order. You will see every parcel dispatched and the expected arrival date. If more than 10 days have passed since that expected date, contact us via a ticket and we will investigate.
What if customs seizes my order?
Contact us — we will reship your order once you scan the seizure letter and the paperwork inside it and send it to us via ticket.
What if I receive a faulty or incorrect order?
We will replace it immediately once we receive the returned goods. If replacement is not possible, we will refund the full purchase price.
How do I get in touch?
Use the contact page, or open a ticket from My Tickets in your account. Existing customers can also reply directly to any order notification email.