Privacy Policy

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This website is operated by PandaRoids.to. We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating with us electronically. This policy explains how we process any personal data we collect from you, or that you provide to us, through this website.

We confirm that we will keep your information secure and that we will comply fully with all applicable data protection. Please read the following carefully to understand what happens to personal data you choose to provide to us, or that we collect from you when you visit this site. By visiting PandaRoids.to you accept and consent to the practices described in this policy.

1. Who We Are

PandaRoids.to is the data controller for the personal data described in this policy. Questions about this policy, or requests relating to your data, should be sent through our contact page.

2. Information We Collect From You

Information you give us

You may supply us with information by filling in forms on our website — for example when you register an account, submit a contact form, or open a support ticket. This information may include:

Your name or chosen account name
Delivery address
Email address
Phone number
Order and payment correspondence

Information we collect automatically

With regard to each of your visits to our website, we may automatically collect:

Technical information, including the internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, and operating system.
Information about your visit, including the pages you visit, how long you spend on the site, how you reached the site, page response times, length of visit, what you click on, documents downloaded, and download errors.

3. How We Use Your Information

We use information held about you in the following ways:

To process and fulfil your orders, including arranging delivery and providing order updates
To respond to your enquiries, tickets and support requests
To administer your account and maintain your order history
To notify you about changes to our service
To improve our website and ensure its content is presented effectively
To prevent fraud and maintain the security of the site

4. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we rely on the following legal bases:

Contract — to fulfil orders you place and provide the service you have requested
Legitimate interests — to operate, secure and improve our website, and to prevent fraud
Legal obligation — where we are required to retain or disclose information by law
Consent — where you have given it, for example for marketing emails. You may withdraw consent at any time.

5. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse the site and allows us to improve it.

Cookies we use include:

Strictly necessary cookies — required for the site to function, including maintaining your shopping cart and login session.
Analytical and performance cookies — allow us to recognise and count visitors and see how they move around the site.
Functionality cookies — recognise you when you return, so we can personalise content and remember your preferences.

You can block cookies by activating the setting on your browser that allows you to refuse all or some cookies. If you block strictly necessary cookies, parts of the site may not work.

6. Disclosure of Your Information

We do not rent, sell or share personal information about you with other people or non-affiliated companies.

We may disclose your information only in the following limited circumstances:

Service providers — to the extent necessary to process payments, arrange shipping and operate the website, and only under confidentiality obligations.
Legal requirements — where we are under a duty to disclose or share your personal data in order to comply with a legal obligation, or to protect the rights, property or safety of PandaRoids, our customers or others.

All personal information held on this website is treated according to European legislation. Customer data cannot be disclosed, including upon an official request submitted by the authorities of foreign countries.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy, including satisfying any legal, accounting or reporting requirements, and for as long as your account remains active. When data is no longer needed, it is securely deleted or anonymised.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. These measures include encryption of data in transit and restricting access to personal data to those who need it to operate the service.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security — but we work to protect your information and review our practices.

9. International Transfers

We operate internationally, so your data may be transferred to and processed in countries outside the country in which you live. Where we transfer personal data internationally, we take steps to ensure it receives an adequate level of protection consistent with this policy and applicable law.

10. Your Rights

Under data protection law, you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate or incomplete data
Erasure — ask us to delete your personal data, where there is no overriding legal reason for us to keep it
Restriction — ask us to limit how we use your data
Portability — request that we transfer your data to you or another provider in a structured, machine-readable format
Objection — object to processing based on legitimate interests, and to direct marketing at any time
Complaint — lodge a complaint with your national data protection authority

To exercise any of these rights, contact us. We will respond within the timeframe required by applicable law.

11. Children's Privacy

This website is not intended for anyone under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Domain Changes

If this domain is ever suspended by the registrar — given the nature of our business — we will notify you through our Telegram channel and provide a link to the new domain. Your account history and login details remain valid, and we will also contact you by email.

13. Changes to This Privacy Policy

Any changes we may make to our privacy policy in future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

14. Contact

Questions, comments and requests regarding this privacy policy are welcome. Please contact us, or review our terms of use and shipping policy for related information.